How to hide the “Add a comment” link in a request view?

If you want to hide the “Add a comment” link displayed in the request view, you can do so by configuring an extended property on the service.

Steps:

1. Open the configuration of the service linked to the request.

2. Go to the “Extended Properties” tab.

3. Add a new property named HIDEADDCOMMENT (in uppercase).

4. Set the value of this property to TRUE.

Once set, this property will disable the option to add comments in the user interface for all requests associated with that service.

⚠️ This configuration only affects requests linked to the service where the property is defined.